Refund Policy
Metro Kreations
Effective Date: Saturday, February 15, 2025
At Metro Kreations, we strive to ensure customer satisfaction with our home decor products. If
you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The item is damaged or defective upon arrival.
- The wrong product was shipped.
- The item does not match the product description.
To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.
2. Non-Refundable Items
We do not offer refunds for:
- Customized or personalized items.
- Items marked as final sale.
- Products damaged due to misuse, neglect, or improper handling.
- Gift cards or promotional items.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support at info@metrokreations.in within the eligible timeframe.
- Provide your order number and a clear photo of the damaged or incorrect item.
- Ship the item back to us at Near Palm Sunrise Gate, Jaipuria Block G, Bamheta, Ghaziabad, Uttar Pradesh – 201002 after receiving confirmation from our team.
Once we receive the returned item, we will inspect it and notify you of the refund approval or
rejection. If approved, the refund will be processed to your original payment method within 14
business days.
4. Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account or payment provider.
- Contact your credit card company, as processing times may vary.
- If the issue persists, reach out to us at info@metrokreations.in.
6. Changes to This Policy
Metro Kreations reserves the right to modify this refund policy at any time. Updates will be
posted on this page with the revised effective date.
7. Contact Us
For any questions about our refund policy, please contact us at: Metro Kreations
- info@metrokreations.in
- FF-01, First Floor, H-1 A/20, Sector 63, Noida, Uttar Pradesh- 201301
- +91 85888 11530